FREQUENTLY ASKED QUESTIONS
Do we make furniture?
We only custom make basic ottomans and headboards but not furniture frames.
Do we restore furniture?
Yes we can restore the upholstery but only paint or spray the wooden frame/feet we do not repair wood.
Do you modify furniture?
We do not modify furniture. (For example we don't make a 2 seater couch into a 3 seater.)
How long does it take?
Smaller jobs 3-4 weeks, larger jobs 4-6 weeks
Can I bring my own fabric and foam?
We make use of high quality upholstery foam, so do not make use of foam supplied by clients to ensure correct density and quality is used.
Will you come to my house?
We are happy to come out but but send a estimated quote to give clients a guideline of price and fabric quantities before we do.
CARE INSTRUCTIONS FOR FABRIC & UPHOLSTERY
GENERAL UPHOLSTERY CARE
Because dust and dirt cause upholstery to wear faster, we recommend vacuuming regularly with an upholstery attachment.
Flip, rotate and fluff removable cushions regularly to ensure even wear and increase longevity.
Feather and down cushions have excellent recovery, but much like down comforters or pillows, need to be fluffed more frequently to restore their loft.
Tight, attached seat and back cushions will stretch and wrinkle with use. You can easily restore their appearance by smoothing the surface and tucking excess upholstery into the sides of the seat or back.
To minimize fading, we recommend placing your upholstered pieces where they won't be exposed to direct sunlight.
An annual professional cleaning will keep your upholstery looking its best.
FABRIC SPOT CLEANING
For persistent stains and overall cleaning, contact an in-home professional upholstery cleaning company. Reference your fabric's cleaning code. Cleaning codes for fabrics currently in our collection can be found at roomandboard.com/fabrics. If you ordered a swatch, please reference the label for cleaning code information. We welcome you to contact us at 800.301.9720 or firstname.lastname@example.org with any questions regarding fabric cleaning codes and care.
For spot cleaning, use a cleaning product that corresponds with your fabric's cleaning code. Test any cleaner in an inconspicuous area first. Never use spot cleaners containing bleach or alcohol.
Do not dry clean or machine wash cushion casings as it may damage the fabric, backing or stitching.
You'll get the best results if you treat stains immediately. Blot up as much of the spill as possible with a clean, dry, white cloth. Don't rub.
Apply a small amount of cleaner to the stain. Avoid over saturation which can damage the fabric backing or upholstery foam.
Blot the stain with a clean, dry, white cloth, working from the outer edge to the center of the stain.
Continue to apply cleaner sparingly and blot until the stain no longer transfers onto the cloth. This may take several attempts.
When you have removed as much of the stain as possible, blot any remaining moisture from the fabric.
FABRIC CLEANING CODE GUIDE
S = Solvent. Use only water-free, pure cleaning solvents.
W = Water. Use only water-based upholstery cleaning products.
SW = Solvent or Water. Use pure cleaning solvents or water-based cleaning products.
Follow the general care and spot cleaning instructions above.
For overall cleaning, we recommend professional dry cleaning. Always clean the entire slipcover to prevent color variations and ensure even wear.
Make sure to close all zippers and fasten Velcro® before cleaning.credit room and board for their cleaning instrusctions